Appointments
24-Hour Cancellation Policy
If a scheduled appointment is cancelled within 24 hours of your appointment, a
$75.00 fee will be incurred and charged to the credit card on file.
- If the credit card on file cannot be charged, a new credit card must be linked to the patient’s chart.
- If no payment is made within 7–10 business days, the $75.00 will result in an invoice bill. If it is not paid within 30 days, the amount will go to collections.
- No new appointment will be scheduled unless this fee is paid.
- Three cancellations with less than 24 hours’ notice will result in discharge from the practice.
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Appointments
No-Show Policy
Not showing up for a scheduled appointment will result in a charge to the credit card
on file. If the credit card cannot be charged, a new card must be provided within
10 business days, and the balance must be paid within that time or the fee will go to
collections. The balance must be paid in full before scheduling a new appointment.
- First No-Show — a $75.00 charge to the credit card on file.
- Second No-Show — a $125.00 charge to the credit card on file.
- Third No-Show — a $150.00 charge to the credit card on file. After the third No-Show, you will be discharged permanently from the practice.
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Discharge Policy
If you are discharged from the practice under the No-Show or 24-hour Cancellation
three-strike policies, the discharge is permanent and you will not be able to return.
- Upon discharge, you will be given a 30-day supply of your prescriptions.
- If you are on a controlled substance and have not been seen within 30 days, prescriptions for those controlled substances will not be available.
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